Emergency WordPress Support
Site down or broken? We respond the same or next business day, and Premier and Performance clients get after-hours emergency help until 10pm Mountain Time.
Available in these plans:

Core and Essentials:
business hours

Premier:
after hours until 10pm mt

Performance:
priority queue

How emergency support works

Business-hours response
Weekdays 9am to 5pm Mountain Time, we respond to problems the same or next business day, on every plan.

After-hours help on Premier and Performance
Premier and Performance clients can reach us for emergencies on weekday evenings and weekends until 10pm Mountain Time.

You stay in the loop
While we work on a problem, we keep you updated by email so you know what is happening and when it will be fixed.

Root cause, not just a patch
Once your site is back, we explain what caused the problem and what we changed to keep it from happening again.

24/7 uptime monitoring
On Essentials and higher plans, automated checks watch your site around the clock and alert us the moment it goes down.

Restore from backup
If a fix would take too long, we restore a recent backup to get you back online first, then solve the underlying issue.
Additional Emergency Support and Coverage
Prevention first
Regular updates, security and monitoring prevent most emergencies before they start.
Hosting troubleshooting
Server errors, database connection problems and similar issues: we work with your host to get them sorted.
Frequently Asked Questions
