Emergency WordPress Support

Site down or broken? We respond the same or next business day, and Premier and Performance clients get after-hours emergency help until 10pm Mountain Time.

Available in these plans:

Core and Essentials:
business hours

Premier:
after hours until 10pm mt

Performance:
priority queue

How emergency support works

We take care of your wordpress site so you can take care of business.

Business-hours response

Weekdays 9am to 5pm Mountain Time, we respond to problems the same or next business day, on every plan.

We take care of your wordpress site so you can take care of business.

After-hours help on Premier and Performance

Premier and Performance clients can reach us for emergencies on weekday evenings and weekends until 10pm Mountain Time.

We take care of your wordpress site so you can take care of business.

You stay in the loop

While we work on a problem, we keep you updated by email so you know what is happening and when it will be fixed.

We take care of your wordpress site so you can take care of business.

Root cause, not just a patch

Once your site is back, we explain what caused the problem and what we changed to keep it from happening again.

We take care of your wordpress site so you can take care of business.

24/7 uptime monitoring

On Essentials and higher plans, automated checks watch your site around the clock and alert us the moment it goes down.

We take care of your wordpress site so you can take care of business.

Restore from backup

If a fix would take too long, we restore a recent backup to get you back online first, then solve the underlying issue.

Additional Emergency Support and Coverage

Prevention first

Regular updates, security and monitoring prevent most emergencies before they start.

Hosting troubleshooting

Server errors, database connection problems and similar issues: we work with your host to get them sorted.

Frequently Asked Questions